It seems like J&T Express, the newest talk of the town for days now has been handling the issue on cargo mishandling with their utmost care—not the way how some of their men just carelessly threw delivery packages as if it was some pieces of trash.

On June 22, a video of several men inside a warehouse ditching a lot of packages went viral on social media which brought gasps to netizens who have seen the clip.

A lot of memes were created to make fun of the viral video. Netizens have been expressing concerns about the shortcomings and actions done by J&T Express crews.

The courier firm has issued an official statement about the incident, taking full responsibility for what they called an “isolated case”.

“We would like to reiterate that we do not tolerate such acts and behavior, and we humbly take responsibility for this incident,” the post reads.

We would also like to assure the public that this is an isolated case. All of our facilities, including our branches and warehouses across the country, are under 24/7 monitoring. We also follow strict protocols in handling the shipments and ensure that these are handled with proper care.

The company has been identified all the personnel involved in the viral video and vowed to give proper sanctions.

A digital video was released on their Facebook page to also address the issue.

Meanwhile, the courier company is on the lookout for a Public Relations Manager.