Jollibee Foods Corporation closed down a branch of its fast-food chain in Bonifacio Global City for three days, after a viral video tweet showing that a deep fried towel had been served to a customer instead of fried chicken.

In a Facebook post by user Alique Perez early Wednesday started circulating online. According to Perez, she ordered fried chicken via delivery for her family.

She, however, noticed that it was difficult to slice through the "chicken" and upon checking, she found that it was actually a towel coated in breading and deep fried.  

“Just something that frustrated me this late. We had Jollibee delivered via grab. Ordered chicken for my son, while I was trying to get him a bite, I found it super hard to even slice. Tried opening it up with my hands and to my surprise a deep fried towel.” Perez said in her post.

In a statement on Thursday, June 3, Jollibee said it will close down its Jollibee Bonifacio-Stop Over branch for 3 days to review its compliance with the company's procedures, as well as to retrain its personnel.

"Jollibee has carefully developed and complied with food preparation systems to ensure that we deliver excellent quality products and customer satisfaction," the company said, adding that it is already conducting a thorough investigation on the incident.

"As a result of this incident, we have directed the Jollibee Bonifacio-Stop Over branch to close for three days…to thoroughly review its compliance with procedures and retrain its store team to ensure that this will not happen again," Jollibee said.

"Jollibee has carefully developed and complied with food preparation systems to ensure that we deliver excellent quality products and customer satisfaction. We will continue to endeavor to deliver on the high standards we have set for ourselves and our franchisees,” they added.

Establishments that have not prepared food in accordance with acceptable manufacturing practices can be fined with P100,000 and a one-month suspension of operations for the first offense under Republic Act No. 10611 or the Food Safety Act.

For violations resulting in slight injuries due to food mishandling, a fine of P300,000 at most can be slapped, as well as a six-month suspension of operations. The offender will also have to pay for the hospital fees of the injured person.

For violations resulting in death, the offender will face jail time of six months to six years and be fined P500,000 at most upon conviction. The store will also be shut down permanently.